DCG’s Outsourcing Services Division has the capability to ramp up quickly and effectively for clients’ outsourcing needs. DCG does so effectively with solid programs in recruiting, training, management, and quality/process controls. We have a proven record of successfully providing outsourcing services over the last several years, processing millions of varied transactions.
- Call Center - DCG can provide the infrastructure, processes, management, and staffing for client call center needs.
- Transaction or Application Outsourcing - clients can outsource a specific transaction or an end-to-end process to DCG.
- Lock Box/Cashiering - DCG can provide a virtual turn-key process for any organization, utilizing state-of-the-art systems technology in conjunction with proven operating processes and procedures. We will assist in the design of all required notification and remittance documents.
- Back File Conversion - DCG can help you take a targeted population of files and electronically convert them, via the imaging process, into on-line historical records. Once scanned, these files can be incorporated into an ongoing computerized workflow process.
- Data Entry - DCG is staffed with a dedicated group of highly trained and skilled data entry professionals. Not only can we provide the staff to perform the actual data entry function, we will also assist in designing the systems format that will be required to properly perform any task of this nature.
- Document Imaging - We can perform your high volume scanning and OCR transactions. DCG has significant experience with imaging and workflow systems.